|Cancellation Time||Refund Amount|
|Anytime Before the journey start time *||100%|
| *Valid only for upto 3 cancellations in last 30 days.|
After 3 cancellations the following policy will be applicable
|Within 24 hrs before the journey start time||0%|
|24 hrs before the journey start time||50%|
If the cancellation is done after the journey time then no refund will be processed.
The said policy is applicable on tickets booked by zingbus.com (web or mobile) and the zingbus app only.
For tickets booked from any other channel or OTA partner, the cancellation policy as mentioned by the channel/OTA partner will be applicable.
|NetBanking||Amount will be refunded in the source account within 5-7 business days.|
Personal Information shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person including:
The Company may collect, store and use the following kinds of Personal Information:
The Company may collect information about your computer, your mobile device and your browsing on the Website and App, such as your IP address, geographical location, browser type, length of visit and number of page views, etc. We may use this information in the administration of the Website and/or App, to improve our services, the Website’s and/or App’s usability, and for promotional purposes.
The Company may use the information we obtain from the cookies/beacons/pixels in the administration of the Website and/or App, to improve the Website’s and/ or App’s usability and for promotional and marketing purposes. We may also use that information to recognize your computer/ mobile device when you browse our Website and/or App, and to personalize our Website and/or App for you.
All the information provided to the Company by you as part of usage of the Website / App, including but not limited to Personal Information is voluntary.
You can modify, correct and eliminate the data about you which has been collected pursuant to you entering the Websites / App by using mobile app or calling us on our call center. If you update any information, we may keep a copy of the information which you originally provided for uses documented herein.
The Website and/ or App use temporary cookies to store certain data that is used by the Company and its service providers for the technical administration of the Website and/ or App, research and development, and for user administration. In the course of serving advertisements or optimizing services to the users of the Website and/ or App, the Company may allow authorized third parties to place or recognize a unique cookie on a user’s browser. The Company does not store personally identifiable information in the cookies.
The Company allows third parties to serve advertisements to the users of the Website and App. These third parties include but are not limited to third party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. The Company may display advertisements to users that fit a certain general profile criteria. The Company does not use personally identifiable information to identify targets for advertising on the Website / App.
You must not provide us with your personal information if you are not at least eighteen (18) years of age as of the date you provide the information. We do not intend to collect personal information from any person below the age of eighteen (18) years. If we receive notice or believe that someone under this age has provided us with personal information we will make every reasonable effort to remove such personal information from our files or flag such personal information and retain it for the sole purpose of ensuring that it is not used any further.
The Company addresses any discrepancies and grievances of all users of this Website and/ or App with respect to processing of information in a time bound manner. For this purpose, the Company has designated the Compliance Team as the Grievance Officer, who will redress the grievances of the Users expeditiously within a maximum of one (1) month from the date of receipt of grievance, and who can be reached by:
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent but may use it for our internal study and analysis purposes such as consumer behavior, your preferences, popularity of the Website/ App, etc. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers/ mobile device that are protected by physical as well as technological security devices. Of course, data transmission over the internet is inherently insecure, and we do not warrant / guaranty the security of data sent over the internet. We keep Your Information on record and facilitate its availability to you as and when applicable. We use third parties to verify and certify our privacy principles. If you object to Your Information being transferred or used in this way please do not use the Website or App.
The Company shall not be responsible for removal of Your Information or any other contents from the Website/App at any point of time.
The Company does not warrant that our site, server, or emails sent from us are free of viruses or other harmful effects. You explicitly comply and agree that your use of the Website and/or App and is at your own individual risk.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your devices internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.