Frequently Asked Questions (FAQ)

1) GENERAL

What are the advantages of purchasing a bus ticket with zingbus?

Zingbus is an emerging brand in the intercity bus services. We aim to provide a safe and reliable travel experience to the community which includes well-equipped buses with modern facilities keeping in mind all the safety essentials. We have a team of trained Drivers and Zingbus Marshals who are dedicated to deliver a comfortable traveling adventure to the customers. We make sure that buses are always on time, as we understand the importance of every minute and hence we defined each route in a way which also includes well-maintained stop points to give a perfect break in between the journey. Our customer delight team is available 24 hours for any assistance.

Do I need to register to use zingbus?

No, zingbus does not require its customers to go through a registration process

2) TICKET-RELATED

I have lost my ticket. What should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked it. Please produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centers and our executive will re-send you a copy by mail.

What is an mTicket?

An mTicket is an SMS that is sent to your mobile on booking a ticket with us. This SMS has the PNR number along with other ticket related information. It can be used to board the bus.

I didn’t receive my mTicket. Can you re-send it?

I entered the wrong mobile number while booking. Can I get my mTicket on a different number?

Sure you can. Please contact our call center and share your booking PNR with our executive. They will send you the mTicket on your desired number.

PAYMENT-OPTION

The different payment options are

Credit card
Debit card
Internet banking (Internet enabled online bank account)
Wallets
UPI